All claims MUST be made within 5 days of receipt. To expedite service please refer to our shipper or invoice number. Damages incurred in commercial shipments must be claimed through the common carrier.
DAMAGED, LOST or SHORT SHIPMENTS
UPS: Notify your local UPS office immediately. Advise us so we can reship the merchandise and place a claim. Keep damaged goods and containers for UPS inspection.
Truck Shipments: Shippers are not responsible for merchandise damaged or lost by motor freight carriers.
If your shipment is damaged or short, have it noted by the carrier on the delivery receipt.Without this proper notation, you accept it at your own risk.
DELIVERY and FREIGHT
We provide same day shipping via UPS for all orders placed by 6pm E.S.T. for all in-stock items. Unless otherwise stated, “Buyer” will be responsible for any freight cost associated with the delivery of product to its destination and will be pre-paid and added to Buyer’s invoice. Any extra or additional charges or services rendered in transit or at the destination will be the responsibility of “Buyer”. All shipments will be F.O.B our Warehouse, the Factory (as noted in the catalog), or the Vendor for items that are drop shipped. All truck shipments will ship via carrier of our choice pre-paid and added to Buyer’s invoice unless otherwise specified at time of order. Shipment and delivery dates are estimates only, and are not guaranteed.