Unless we have erred, all returns must be prepaid. All returns shipped via collect will be refused at the time of delivery. No merchandise will be accepted for return which were special-order or that have been held for over 30 days without prior BSR Tool Company approval. All returns must be unused, unaltered, in the original packaging and in re-saleable condition. We reserve the right to determine if the purchaser has abused the item in question.  If it cannot be returned to stock, credit will not be given.  Returns not accompanied by a copy of the packing slip or invoice may not be accepted or subject to restocking charge.  Returns due to customer error must be prepaid and are subject to possible restocking charges.  Any claims for discrepancies in a shipment must be made within 5 days of receipt of merchandise. For questions, concerns or approval on any return issue OR for items that cannot be returned via a parcel carrier, please email our customer service department at: